Each business is unique in its combination of customers, products, processes, size, and
company or national culture. So standard improvement strategies such as Six
Sigma, Lean Manufacturing or ISO 9000 may not always be effective. RB Associates
tailors its approach to each client while reducing costs by using industry standard
process improvement techniques and training methods.
Working with a Client
RB Associates also works with clients to find the best level of involvement and combination
of approaches to work with each client:
Independent off-site Business Intelligence and market research.
On-site business process mapping.
Business process audits and recommendations for improvements.
Advising, Coaching and Mentoring at Executive, Manager and Supervisor levels.
Employee Training & Development.
Kaizen - Leading client improvement action teams.
Detailed process data collection, statistical and non-statistical analysis and reporting.
Direct development of policies, procedures and work instructions.
Direct involvement in product, process or information systems improvements.
RB Associates believes the best improvement actions are taken in the workplace,
involving people with process knowledge and business history. However, being
"on-site" all the time is not always possible or necessary. After initial on-site
consultation, RB Associates can reduce costs and improve client support, using
the Internet to perform remote consulting support via: